ChangeHero Review
The one exchanger that names its operator
of 10
ChangeHero names its operating entity and its licensed custody providers — unusual in this category — offers both fixed and best-rate orders, and documents automatic refunds on fixed-rate orders. It does not publish a fee percentage.
No money changes hands. This is a non-commercial project: no advertising, no sponsored placements, and no affiliate or referral links. Links to the services below earn us nothing. Every overall score is the plain average of the criteria shown on the page, so you can check the arithmetic yourself — see our rating methodology and how the site is funded.
Entity
HEROFINTECHS LIMITADA, Costa Rica, reg. 4062001322968
Custody providers
UAB FINCH TECHNOLOGIES (Lithuania), MONEYMAPLE TECH LTD (Canada)
Rate options
Fixed rate and best rate
Refund
Automatic on wrong-amount fixed-rate orders
Fee
Not stated
Scores
Each criterion carries equal weight. The overall score is the average of these 5 scores — (3.0 + 7.0 + 7.0 + 8.0 + 9.0) ÷ 5 = 6.8.
Pros
- Operating entity named: HEROFINTECHS LIMITADA in Costa Rica, with a registration number
- Custody providers named and stated to be licensed: UAB FINCH TECHNOLOGIES and MONEYMAPLE TECH LTD
- Both fixed-rate and best-rate orders offered
- Wrong-amount fixed-rate orders are refunded automatically; delayed deposits are eventually exchanged
Cons
- No fee or spread percentage is published
- When KYC is triggered is not stated
- No asset count is published
It names who it is
Almost every service in this category operates anonymously. ChangeHero names its operating entity — HEROFINTECHS LIMITADA in Costa Rica, with a registration number — and states that swaps and optional custody are processed by licensed providers it names: UAB FINCH TECHNOLOGIES in Lithuania and MONEYMAPLE TECH LTD in Canada. For a category where anonymity is the default, that transparency is a genuine trust signal and the strongest part of the entry.
Refunds documented
A fixed-rate order sent the wrong amount is refunded automatically, and a delayed deposit that eventually confirms is exchanged regardless of timing. A user knows what happens when a swap goes sideways.
The fee gap
Against the strong entity disclosure, no fee or spread percentage is published, and when KYC is triggered is not stated. The missing fee is the more significant, and it holds the fee-transparency score down.
The company behind it
ChangeHero discloses its operator only in the small print: its terms of use name Herofintechs Ltd., registered in Costa Rica, and point to licensed transaction processors that handle the actual crypto-to-crypto conversions. No founders are named anywhere on the site. For a non-custodial swap service, that a Costa Rican entity and its payment processors appear only in the terms — not on an about page — is itself the disclosure picture worth noting.
How it compares
LetsExchange
Non-custodial, but figures are undisclosed
Swapzone
Zero aggregator fee, undisclosed underlying spread
Godex
No-registration swaps, undisclosed spread
Changelly
A stated floating-rate fee, little else
ChangeNOW
Detailed refund rules, undisclosed spread
SimpleSwap
Fixed and floating rates, non-custodial by default
SideShift
Fixed and variable rates with a clear refund window
FixedFloat
The rare exchanger that publishes its fee
Sources
Scored from published primary sources rather than hands-on use. Every figure above comes from one of the pages below, on the date shown. Manufacturers change prices and specifications without notice — if something here no longer matches the source, tell us and we will correct it.
- 1.ChangeHero — FAQ (entity, custody providers, refunds) — checked
- 2.ChangeHero — terms of use — checked
Frequently asked questions
Who operates ChangeHero?
ChangeHero states its operating entity is HEROFINTECHS LIMITADA in Costa Rica, with swaps and custody handled by licensed providers UAB FINCH TECHNOLOGIES in Lithuania and MONEYMAPLE TECH LTD in Canada.
What does ChangeHero charge?
No fee or spread percentage is published on the official FAQ we read on 24 July 2026.
Nothing here is financial advice. Editorial policy · How we score · How we're funded.